TERMS & CONDITIONS
The following Terms and Conditions represent the basis upon which driving lessons and courses are offered to you by
and Must be accepted before undertaking any Instruction with the School.
Please note the contract for service is between yourself and your
operates this business which has been agreed to be bound by the following terms and conditions.
1. General Conduct
1 ROCK SOLID DRIVING SCHOOL
is bound by a Professional Code of Conduct.
Your Instructor will be courteous, polite, tidy and punctual.
He will be friendly, helpful and approachable.
He will behave in a Professional and ethical manner at all times.
Your tuition vehicle will be well maintained, road worthy and NCT checked if applicable. It will be clean and tidy and is Professionally fitted with dual-controls as part of it's standard equipment.
The1 ROCK SOLID DRIVING SCHOOL tuition vehicle is of course, fully taxed and insured for driving tuition.
Your Instructor does not smoke and will NOT allow smoking in the
1 ROCK SOLID DRIVING SCHOOL vehicle while giving tuition. It should be noted that if the pupil is undertaking a lesson in his/her own vehicle, that while nerves play a big part in learning to drive, smoking should strongly be avoided by the pupil during the course of his/her lesson for safety reasons, if not, for the health of the Instructor. After all, you won't be allowed to smoke during your actual Driving Test.
Your Instructor will NOT use your lesson time for any other form of business, personal or otherwise.
As a minimum, your Instructor will be licensed by the
The Instructor will discuss your personal development and easy ways of learning at the end of your first lesson.
4. Driving Licence
The learner must hold a current, valid Driving License (Learner Permit or Full), which must be produced on, or in advance, of their first lesson.
Please note that all payments which operate on a Pay As You Go (PAYG) basis will be collected in advance at the start of each lesson. This is to keep it fair to customers who use our online PayPal facility and who pay for their lessons in advance also.
Please note also that there are strictly NO REFUNDS given on any of the block bookings or packages, should the student change his/her mind midway through their training. All packages and block bookings MUST be completed within one (1) year from original purchase date, otherwise that package/block booking will become VOID and will NOT be entertained any further.
Please note that any deposit or subsequent training fees or Driving Test fees paid, are not refundable in the event that you decide to cancel the training once the booking has been accepted by
1 ROCK SOLID DRIVING SCHOOL.This does not in any way affect your statutory rights to be provided with the service you have bought (please refer to Term 11).
6. Lesson Cancellation Policy
Provided the Instructor can easily obtain additional work for any lessons postponed, no penalty will be incurred.
If lessons are cancelled giving less than 24 hrs notice the full training fee for the period in question will be charged.
1 ROCK SOLID DRIVING SCHOOL reserves the right to postpone lessons if it feels that the weather or road conditions are unsuitable or dangerous.
7. The Driving Test
Driving Tests can be booked by you or your Instructor on your behalf. Driving Test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s Driving Test and vice-versa.
Changes to lesson bookings as a result of this will be notified immediately.
Driving Test appointments MUST be notified to
1 ROCK SOLID DRIVING SCHOOL as soon as they are known, otherwise we cannot guarantee to provide you with the School vehicle on the day of your test.
b) Use Of The Vehicle
Normally you will conduct your Driving Test in the
Car Hire + Pre-Lesson fee is applicable here. If you wish, you may of course take the Driving Test in your own vehicle, but the responsibiliy of having your own vehicle road worthy, taxed, insured and test ready relies solely with you.
In the interests of customer and public safety, the Instructor reserves the right to withhold the use of the School car for the test if, in his Professional opinion, your driving is not up to Driving Test standard or is actually/potentially dangerous.
c) Test Cancellation
Road Safety Authority (RSA)
In their own interests learners are advised to be punctual for their lesson appointments.
All such appointments should be recorded on the appointment record card and checked where possible to ensure that mistakes are avoided.
The 1 ROCK SOLID DRIVING SCHOOL Instructor will normally wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.
A reciprocal waiting time may become necessary if the
1 ROCK SOLID DRIVING SCHOOL Instructor is delayed due to unforeseen circumstances.
Any lesson time lost as a result of this would be made up by the Instructor either at the end of the normal lesson time if possible or at a later date. Any such shortfall will be recorded on the appointment record card and initialled by the
1 ROCK SOLID DRIVING SCHOOL Instructor.
9. Learner Comfort and Safety
In the interests of comfort and safety, learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise the Instructor accordingly before taking any lesson booked.
In the unlikely event of a complaint all efforts must be made to resolve the problem directly with the
However, please do not let a problem linger, and we will make every effort to resolve your complaint.
11. Your Statutory Rights
Nothing in these Terms and Conditions will reduce your statutory rights relating to goods or services provided.
If you have any doubts about your statutory rights please contact your local Citizen's Advice Bureau.
To begin driving all you need to do is Contact Us to arrange your first lesson. Home visits to talk about learning to drive are no problem. It is no problem whatsoever on lesson days for
1 ROCK SOLID DRIVING SCHOOL to meet you at your home, school or place of work.
Your driving lesson time is for you only, so rest assured there will never be any other pupil sharing on your lessons.
On your first lesson you will be collected and your Instructor will have a brief chat at the roadside before moving off.
The most important thing is that everything will be done at your pace, as 1 ROCK SOLID DRIVING SCHOOL appreciates that everybody progresses at a different rate.
12. Special Offers
From time to time 1 ROCK SOLID DRIVING SCHOOL will advertise Special Offers. You can check these out anytime by clicking here.
The 2 Hour Special Introductory Lesson advertised for first time drivers would normally entail the Cock Pit Drill and a Full Controls Lesson finishing off with Basic Moving Off & Stopping.